FREQUENTLY ASKED QUESTIONS
Am I able to add someone to a pre-existing booking?
If your booking is private, it’s easy to add players to your booking! You can add as many as you want to the team (as long as it’s not more than the maximum of the room capacity) and they can pay when they arrive at Confined!
Am I really locked in the room?
You are never truly locked in the room. There will always be accessible emergency exits in all of our rooms. Players are always free to leave if they need to use the restroom, for emergencies, or if they need a break.
What happens if I'm running late for my booking?
We understand that it happens sometimes. We ask that if you are running late that you call and let us know. As we must be able to keep things running smoothly for other players that day, you may lose your time-slot.
We can on occasion allow you to play with a reduced time limit, however if you are more than 20 minutes late then your game will be cancelled and you will be given a credit to reschedule.
What is Confined's cancellation policy?
Advance bookings require pre-payment.
If you cancel your time-slot with more than 48 hours’ notice then you will be issued a full refund to the card that you used to make your booking. Please allow 3-10 business days for refunds to be processed.
If you cancel your time-slot with less than 48 hours’ notice then you will receive a credit to re-book a new time slot. Credits will only be issues by contacting us directly via email at firstname.lastname@example.org or by phone.
A booking is considered a no-show if we aren’t notified about a cancellation at least 2 hours prior to the start of the time-slot. A credit will be issued for no-shows one time only. If a no-show occurs twice then the credit will be rescinded, and no refund will be provided.
All refund requests must be sent to email@example.com.
Do you accept walk-ins?
Of course, walk-ins are always welcome. Walk-ins are not guaranteed a time-slot. We recommend booking a room in advance. Call us or visit our rooms page to view our available rooms and make a booking. Pre-payment is required for all bookings.
Is there an age restriction?
We welcome ages 6 and up, however certain rooms may have a specific age restriction. Our escape rooms are designed for adults.
Players aged 6 – 14 should be accompanied by an adult as game-play can become too confusing and/or difficult, and some elements may be unreachable. Those under the age of 14 must have an adult over the age of 18. There are no restrictions for players over the age of 14.
What is Confined Escape Rooms?
Confined Escape Rooms is an intense live-action escape room in Calgary, Alberta. Our goal is to set the bar by offering the most cutting-edge, innovative and creative game-play possible; all designed to enhance your experience.
What makes us different?
- Custom props
- Incredible themes and visual elements
- Advance escape room technologies
- Interactive puzzles
- Fun story-lines
- Immersive game-play
Check us out and see for yourself what all the fuss is about!
What is an escape room?
An escape room is a live-action game in which a team of people are in a locked room where they must use the elements in the room to solve a series of clues and puzzles to escape within an hour.
Teams must be observant, explore their surroundings, think critically, interact with the room, problem-solve, work together and put their brains to the test in order to escape.
What should I bring with me?
Just your sense of adventure and your best game face. No outside flashlights, lighters, cameras, tablets, cell phones or other electronic devices are allowed in our escape rooms.
Can I book an escape room for a special occasion?
Of course! Our escape rooms are perfect for all kinds of occasions and are a unique way to celebrate and make your special day even better! Be sure to use the promo code BIRTHDAY when booking a time-slot for a birthday celebration so that the birthday person plays for free! Please bring valid photo-ID for any birthday persons using the BIRTHDAY promo code. Please note that the birthday must occur with-in one week of your time-slot at Confined Escape Rooms for the BIRTHDAY promo-code to be accepted.
Is there a time limit to escape?
Yes, you have 60 minutes to escape.
How do I book an escape room?
We recommend booking your room online. You may also call us to make a booking, or visit our rooms page to view our available rooms and to make a booking.
Pre-payment is required for all bookings.
How long does the escape room experience last?
There is more to the experience than just escaping the room. After your arrival to Confined you will be given a briefing on the rules and then you will be given your story line, this process may take up to 15 minutes. Actual game-play lasts for a maximum of 60 minutes, but your team may escape faster! You will be given a debrief after you exit your room where we will take a team photo!
Do we need to arrive early for our booking?
Yes, please arrive 15 minutes prior to your time-slot to allow time for a briefing on the rules and to be given your story line.
Can I book outside of business hours?
Yes! We accept room bookings outside of our regular hours of operation. You must call us during our regular business hours, or email us at firstname.lastname@example.org to request a room booking outside of our regular hours of operation.
Please note that not all requests can be accommodated, but we want to be accommodating! Please submit your request at least 48 hours in advance. Please note that bookings outside of our regular hours of operation have a 6 player / 2 room minimum.
Are escape rooms good for team building?
Oh yeah! Our escape rooms are the perfect team building activity, and offer a unique team training experience. Team building at Confined Escape Rooms is an experience where teams must:
- Work together
- Rely on each other
- Test their efficiency
- Think critically
- Use logic
- Think creatively
- Work towards an intense deadline
Are bookings private/Can they be made private?
Bookings with less than the maximum room capacity are not automatically considered private and may be joined with other players to fill the room to capacity.
To make a booking private you may check the box marked ‘Private’ while booking online. There are no extra fees for private room bookings.
If you would like to book a private function or corporate event you may do so by calling us or emailing email@example.com
Can we ask for help if we get stuck?
Of course, our goal is for you to enjoy your experience at Confined Escape Rooms. We try not to enter the room while you are in the middle of a game as it alters the experience. If you get stuck, you have the option to ask for help and you will be given a clue through our in-room screens. You will only be allowed 3 clues per game, so use them wisely!
What should I wear?
We recommend wearing comfortable clothing and shoes. No special equipment or clothing are required to play our escape rooms.
Are the escape rooms physical?
No. You will not be required to engage in any strenuous physical activity, climb, or lift heavy objects. There are no clues hidden in places that aren’t easily accessible, and anything that doesn’t move easily should not be forced.
Do you serve alcohol?
No. You may not consume alcohol or drugs before or during game-play. You will not be permitted to play and will not be refunded if you are under the influence of alcohol or drugs.
I have a question not listed here
We love what we do, and we love talking about it! Simply email us at firstname.lastname@example.org, or give us a call and we’ll be happy to answer all of your questions.
ESCAPE ROOM FACILITY | ESCAPE THE ORDINARY
INTERACTIVE PUZZLES • INCREDIBLE THEMES • IMMERSIVE EXPERIENCE • INNOVATIVE TECHNOLOGY